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Terms & Conditions

Terms & Conditions

DiDi Cars Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. DiDi Cars Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however DiDi Cars Ltd accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
DiDicars Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact DiDicars team immediately.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
DiDi cars Ltd use their own transport wherever possible but do use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 25% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

Policies & Notices


DiDi Cars Ltd’s prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.
DiDi Cars Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport DiDi Cars Ltd does not charge for the 1st hour’s waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £15/hr pro Rata’.
Waiting time for all other journeys will be charged at £15/hr pro rata from the scheduled pick up time.


Any Tolls are not included in the price we given .The driver will ask you for the money.


Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly DiDi Cars Ltd’s booking line.

Please note that some calls may be recorded for quality and training purposes.